Subject: Tech Support Candidate - Jaswant Singh Meena
From: Jaswant Singh Meena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 04:26:43 -0400

| | Tech Support Test

Name | Jaswant Singh Meena
E-mail | [email-masked]
Phone Number | (0144) 253698
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Alwar Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Use  a website down checker
2. Use a ping checker.
3. Run step -by- step  diagnostics.
4.  Conduct   a traceroute.
5. Use network and website monitoring software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings app.
2. Navigate to connect devices,  and trun on the bluetooth toggle switch, if it's not  enabled.
3. Select bluetooth to view the options.
4. Select pair new device to place the bluetooth device  in paring device.v

What according to you makes you a good candidate for customer service or technical support job?

1. Details knowledge about the product /service you offered.
2. Effective communication skills.
3. Patience to listen  coustomer.
4. Good senor of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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