Subject: Tech Support Candidate - Xavier Linda
From: Xavier Linda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:29:28 -0400

Tech Support
Test

Name

Xavier
Linda

E-mail

[email-masked]

Phone Number

(91) 9661768843

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Varanasi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vmak Research and solutions pvt.ltd

Technical Support Executive

31-March-2021

25000

Previous Employer 1

SI Technologies

Technical
Support Executive

30-Nov-2018

19000

Previous
Employer 2

Tech Mahindra

Technical Support Executive

31-Jan-2015

16000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will restart the device, then I will
use the tool name website down checker by the help of this tool we will be get
to know if we’re the only one experiencing the problem with this website.

Then I will try to ping the website to check the connectivity by getting the
packets respond.

Then I will try to open the same website on another browser or on a another
device.

Sometimes, you have used proxies with your Google Chrome or Internet Explorer
and forgot to remove them after using. To resolve the “This webpage is not
available” error, please check your proxy settings again and make sure you
have not checked the proxy server.

These are the steps I will take to fix this issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
Connected.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
First is a mantra for any Organisation to suceed in its business. I follow this
steps  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.Show willingness to
help,show to customers that you understand their frustrations by emphatized and
symphatized them and give best options and recommendations to help the customer
to satisfy their needs.

On a scale of 1 - 5 please rate your
fluency in spoken English

5