Subject: English Language Test - Tawheed Ahmad Bhat
From: Tawheed Ahmad Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:12:34 -0400

| | Foreign Language Screening Test

Name | Tawheed Ahmad Bhat    /  (788) 9861132    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sorry for the delay , there is actually mismatch of the address between the shipped team and courier team.
The order will be reached to the right address very soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

our team is highly trained , if there is any scratch on the product , we will send a team immediately and resolve it.

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