Subject: Tech Support Candidate - SHIVAM DUBEY
From: SHIVAM DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:10:33 -0400

Tech Support
Test

Name

SHIVAM
DUBEY

E-mail

[email-masked]

Phone Number

(05691) 220070

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kannauj,Uttar Pradesh

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Geekyworks Private
Limited

Internship Trainee

29/Aug/2015

20,000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will need to check the Network
Connection. Secondly I will restart the computer.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly
Turn on the Bluetooth speaker that you want to connect to mobile phone after
that You will turn on your Bluetooth network in mobile phone after that search
for new network and then you just need to connect to your Bluetooth Speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Firstly
My knowledge about the System and application and my communication
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4