Subject: English Language Test - CHUMBENTHUNG Z ODYUO
From: CHUMBENTHUNG Z ODYUO <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 02:55:08 -0400

| | Foreign Language Screening Test

Name | CHUMBENTHUNG Z ODYUO    /  (0) 8974432341    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Pooja,
Thankyou for your email, we take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. it will allow us to resolve any problems that occurred and help us to improve our service, we are proud that you've selected our company as your service provider for the last five years, and we'd like the opportunity to resolve your concerns and earn your continued trust. For any question or further assistance, please reply to this message or call us at 1-800-234-5678. Best regards, customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Ram,
Thankyou for your email, we take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. it will allow us to resolve any problems that occurred and help us to improve our service, we are proud that you've selected our company as your service provider for the last five years, and we'd like the opportunity to resolve your concerns and earn your continued trust. For any question or further assistance, please reply to this message or call us at 1-800-234-5678. Best regards, customer service

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