Subject: English Language Test - Molvi mustafa Iqbal
From: Molvi mustafa Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 02:37:04 -0400

| | Foreign Language Screening Test

Name | Molvi mustafa Iqbal    /  (190003) 7006141881    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Thanks for reaching out to us with your query regarding your order. We would like to inform you that your order was dispatched as per schedule and has been forwarded to the courier company as well. Whereas it appears that the courier company has wrongly mentioned your address on the the parcel. We regret the inconvenience and ensure you that we are in continuous coordination with the courier company for rapid delivery of your parcel.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for get in touch with us regarding your newly purchased TV from Homebox. We would like to inform you that there is a company policy for return and replacement of goods and that should also be done within 15 days of the delivered item. If you are within this time frame, you are requested to write back with details of the purchase and reason for replacement.

Hope your query has been resolved.

Thanks

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