Subject: Tech Support Candidate - Sudhir Jangra
From: Sudhir Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 02:34:32 -0400

| | Tech Support Test

Name | Sudhir Jangra
E-mail | [email-masked]
Phone Number | (+91) 8199080362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:check internet connection and make sure you are connected.
Step 2: troubleshooting network and hardware devices.
Step 3 :resolve the issue.
Step 4: restart the pc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: powered on your Bluetooth.
Step 2 : turn on Bluetooth on your smart phone.
Step 3: scan Bluetooth devices on your phone.
Step 4: it will shows your Bluetooth name on scaned devices . Click on that and you see a message of pairing with device click on ok.
Step 5: you will connect your device and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | My childhood computer experiments.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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