Subject: Tech Support Candidate - Tarush Giri
From: Tarush Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 02:09:38 -0400

| | Tech Support Test

Name | Tarush Giri
E-mail | [email-masked]
Phone Number | (91) 9891942434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasundhara ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check if the computer is connected to the wifi and internet is working.
Secondly i will check if the problem is occurring only in specific browser or others also.
Then I will clear the recent history,cache and cookies.
Then I will check if the site starts with https
Because "s" in https is for sale certificate. If it is not there then the site can be malicious.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Put the Bluetooth device in pairing mode by pressing and holding the power button or pairing button.
* iPhone: go to settings>bluetooth>other devices. Tap the device to connect
* Android: Go to settings>connected devices>bluetooth. Select pairing new device and tap the speakers name.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Technology enthusiast
Go to attitude
Problem solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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