Subject: English Language Test - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:56:25 -0400

Foreign Language
Screening Test

Name

Deepak
Singh    /  (+91) 9650256108    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for your email regarding your order query.we would like to inform you
that the address is mentioned by you is not correct.we are requesting you to
please confirm your address so that we can deliver your product.however we
apologise for your experience with us.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dera
customer,

We appreciate your concern regarding scratches in  product you buy from us.just
to inform you that one of our customer representative will attend your issue
latest by Tommorrow.Altough your product is on warranty and will surely replaced
after our visit.

We apologise for your experience.