Subject: Tech Support Candidate - Lalit kumar Lalit
From: Lalit kumar Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:36:12 -0400

| | Tech Support Test

Name | Lalit kumar Lalit
E-mail | [email-masked]
Phone Number | (91) 7827961353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Moujpur delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TNS Networking solution pvt ltd | Av Engineer | Current | 26400
Previous Employer 1 | VIS Network pvt Ltd | Av solution engieer | March 2020 | 18000
Previous Employer 2 | Techconect pvt ltd | GET Engineer | Feb 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity.
2. Check proxy of your browser.
3. Refresh the page.
4. Clear your cache and cookies.
5. Restart your web browser.
6. Make sure site is working.
7. Check if it is blocked by firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON blutooth in your mobile as well as Bluetooth speaker.

2. Put speaker on pair mode ( if awailable).

3.Toch on name of speaker and Tap pair on Mobile in Bluetooth section. ( if your speaker name not show refresh/ rescan your Bluetooth)

4. Check it with some sound for surity.

What according to you makes you a good candidate for customer service or technical support job?

A customer service provider must be good listner,
Able to resolve client query in minimal time.
The main thing is to satisfied customer even if the problem not resolve.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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