Subject: English Language Test - Ruchika Chhetri
From: Ruchika Chhetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:34:54 -0400

| | Foreign Language Screening Test

Name | Ruchika Chhetri    /  (911) 8447440680    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,
This mail is in response to your query about your order no xyz, (purple handbag). Sir, it has been brought to our notice that the address provided by you was incorrect hence your order could not be delivered.
If you still wish to purchase the item kindly get back to us with a proper address, if not please file a cancellation order and your money should be credited to your account in 3-4 working days.
Thank you for contacting us and shopping with us, we wish you serve you further.
Regards,
Customer service team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
This mail is regarding your complaint about the cabinet, thankyou you for reaching out to us. We are really sorry for the inconvenience caused, our team will be visiting you soon for the same. Before dispatch, it seems that the cabinet was in good shape, yet the team will consider your situation and get back to you as soon as possible. I will keep you updated, don't worry we shall find a mutual solution for the same.
Once again we are extremely sorry.
Thank you,
Regards
Customer service
Homebox Team

| |