Subject: Tech Support Candidate - NIHAL PATHAK
From: NIHAL PATHAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:32:31 -0400

| | Tech Support Test

Name | NIHAL PATHAK
E-mail | [email-masked]
Phone Number | (+91) 8176041440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LIDO LEARNING | Marketing Associate | | 21200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site..
Next step-
Try clearing cache by following steps
Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click ok.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1: turn on the Bluetooth of device and mobile phone
Step-2: click on search for new device in mobile phone.
Step-3: when you see the the name of device just click on that to connect..

What according to you makes you a good candidate for customer service or technical support job? | I have worked as a marketing associate so i know better how to make a customer relationship management and i am a good listener which is very helpful in providing a complete solution for customers queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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