Subject: English Language Test - Kumari Reshama Bisht
From: Kumari Reshama Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:18:13 -0400

Foreign Language
Screening Test

Name

Kumari
Reshama Bisht    /  (+91) 9560593693
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Date:
Fri,27Aug,2021

From: [email-masked]

To:

Subject: Status of a hand bag

Mam

As you were contacting to us for knowing the status of your hand. We are feeling
sorry for the delay that is happening. But according to our record service your
oder was shipped from the company on the same day. The courier company trying
hard to deliver the order but unable to reach the destination. Could you please
once check the address.

We will try to resolve it as soon as possible.

With Regards

CSR

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Date:
Fri,27 Aug ,2021

From: [email-masked]

To:

Subject: Response to your grievance.

Sir

As per your email you purchased a TV Cabinet in which you find some scratches.
We apologise for this. We contacted the TV company regarding this they we soon
contact you and if find the fault from there side we will replace that
Cabinet.

Actions will be taken as soon as possible.

With regards

CSR