Subject: English Language Test - Pinki Nath
From: Pinki Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:09:25 -0400

Foreign Language
Screening Test

Name

Pinki
Nath    /  (01) 7988345762    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello mam,

We would like to inform you that we process your request and deliver your
product as soon as possible to your door step you just need to re varify your
current location so that our company agent will give the parsul to your
doorstep.

Thank you.

Regards

Pinki

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
mam,

We apologise to our services. We would like to inform you that we accept your
replaced with new tv unit. You just need wait for 3 to 4 working days for
further process.

Thank you