Subject: Tech Support Candidate - VIJITH VIJAYAN
From: VIJITH VIJAYAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:01:12 -0400

| | Tech Support Test

Name | VIJITH VIJAYAN
E-mail | [email-masked]
Phone Number | (91) 8585907610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi Rohini
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Code Trees | Computer Hardware Networking Engineer | Saturday | 15000
Previous Employer 1 | Davizon Technology | Computer Hardware Networking Engineer | Sunday | 10000
Previous Employer 2 | Aaditya Technologies | Computer Hardware Networking Engineer | Sunday | 8000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below.
Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

On your computer, open Chrome Chrome.
At the top right, select More Organize.
Select More tools and then Clear browsing data
Select a time range and then Cookies and other site data and then Clear data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

At the bottom right, select the time.
Select Settings .
In the "Network" section, select the network you're using.
Select the network name again.
Select Proxy.
Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Note: If you're using your Chromebook at work or school, you won't be able to change your proxy settings. For more help, contact your administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Whether you’d like to take your wireless speaker out for a picnic, on vacation or simply fill a room in your house with sound, connecting your mobile to your speaker can be a little tricky. Here’s a quick guide that will run through the steps needed to make sure you won’t have to rely on your smartphone’s speakers anymore:

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.

Please note that some speakers, especially the newer ones, now come with an NFC feature that makes it even easier to pair. To connect via this method, simply turn on NFC on your smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | The short definition of customer service is making sure the customer is happy. The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use, and other components of the purchasing process.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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