Subject: English Language Test - Gaurav Saxena
From: Gaurav Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 00:55:46 -0400

| | Foreign Language Screening Test

Name | Gaurav Saxena     /  (91) 9643904624    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam

My name is Gaurav from homebox Company reverting back to your query regarding your order delayed.
Sir/mam your address given to us in the details is wrong.

Kindly give us the correct address you will get the courier.

Thanks and regards
Gaurav saxena
Homebox

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

sir/mam

Sorry for the inconvenience caused by our team. Sir we will replace your cabinet in 7 working days.

Thanks and regards
Gaurav saxena
Homebox team.

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