Subject: Tech Support Candidate - Susheel Giri
From: Susheel Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 00:54:54 -0400

| | Tech Support Test

Name | Susheel Giri
E-mail | [email-masked]
Phone Number | (110059) 7843851665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Motherson sumi system ltd | ATD | 30july20 | 14500
Previous Employer 1 | Ukb pvt ltd | Assistant engineer | 30Dec20 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Informed It department
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Yes
What according to you makes you a good candidate for customer service or technical support job? | Hard working
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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