Subject: English Language Test - Aafreen -
From: Aafreen - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 23:53:20 -0400

| | Foreign Language Screening Test

Name | Aafreen -    /  (+91) 8800681367    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I hope you are doing well.

We got your mail regarding order of your bag which has not been delivered to you till now, We really regret the inconvenience. As I can check here your order is delayed because the courier is wrong our delivery person tried to contact you but there was no response.
Hence we would like to request you to please update the address so that we can help you further.
Thankyou for your patience. Have a good  day.

Aafreen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I hope you are doing well. We really regret the inconvenience caused to you.
As you are saying that there are scratches on your tv cabinet and you git to know about it after installation, So can you please share some images for the reference so that we can help you with refund pr replacement.
Kindly revert us back as soon as possible so that we can help you further
Thankyou for your support and patience

Regards,
Aafreen

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