Subject: English Language Test - Ratnesh Pandey
From: Ratnesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 23:41:13 -0400

Foreign Language
Screening Test

Name

Ratnesh
Pandey    /  (91) 7052876909    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sorry for your inconvenience we deeply regret for your bad
experience, we will do everything to resolve your problem. Let me check into our
data file and then I'll make sure your issue get resolved. As per our
information it's the problem of wrong address, will you please make sure that
the address you mentioned is right and how can we connect you when we are near
your location because there have been issue of wrong address. We will make sure
that your product will get delivered to you as soon as possible.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

I deeply regret for your inconvenience, I am
sorry on behalf of my team and company that you have to go through such problem.
Thanks for contacting me I'll make sure that your issue get resolved, as you
mentioned there are straches on it, it will be replaced as soon as possible and
we will make sure that you don't have to face any kind of such problem in
future. Your item will be replaced by our team within a week and to compensate
we are offering you brand new speaker, hope you will not find any inconveniences
further and if you do we are always there for you. Have a good day and wonderful
weekend.