Subject: English Language Test - Ekta Tripathi
From: Ekta Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 23:21:12 -0400

| | Foreign Language Screening Test

Name | Ekta Tripathi     /  (+91) 8429614883    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma'am
I understand your concerned.
Sir/ma'am we tried to reach at your location to give you your order. But unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 3-4 pm to pick your order.

Thank you!
Company name.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir/ma'am
I understand your frustration.
Sorry for the defective product reached to you. Sir/ ma'am I have recorded your complain. In 1-2 days our team will visit your home to recheck the product and set up the new product as soon as possible.

Thank you!
Company name.

| |