Subject: English Language Test - Ashwin Verma
From: Ashwin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 23:03:22 -0400

| | Foreign Language Screening Test

Name | Ashwin Verma    /  (97520) 43256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
I am customer, placed order on ---- that date, but could not receive my product still now. Pls draw ur attention and make deliver my product on that ----- address I will be thankful to your if u get me delivered my product it is an urgent demand has urged with you.

Thanking to you.
Regards Ashwin.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
I apologize for that you are suffering from such situation, I assured you that our team will do a favour in a way to sort out the issue as soon as possible. I also assured about my company that has made success of their quality and work, but due to some situation unfortunately we are facing that, but get changed tv cabinet with the new fresh one in within 2 days immediately. Our team will reach by then and will change with the new fresh one and really assure my company quality and productivity which could happen by mistaken.

And also ensure that would not be happened again.

Thanks to reach us I am glad in to solve your issue with my best efforts team during that note company helpline no and email address to revert in any trouble for in future.

Thanking to your,
Best regards from company.

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