Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 22:27:07 -0400

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (201301) 9528802967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat Bpo private limited | Technical support engineer | Currently working | 20000
Previous Employer 1 | Pentecal | Technical support engineer | 2021 | 18000
Previous Employer 2 | Qserve technology and services | It executive | 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | OK. First I will Check network connection. Network proper Chal rha ya nhi. Jo hamara IP or getaway ping krege  than restart krege system that check again. I hop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

OK. First  check  on the Bluetooth both devices.show the speaker Bluetooth  on your phone, click this  wait for connected

What according to you makes you a good candidate for customer service or technical support job? | OK. Actually I am  in this field since 2 year 6 month. So I technical support  and basic networking   this is part of my life .when I  a fasing any issues .  To  main resolved kerke hi thorta hau.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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