Subject: English Language Test - Geetanjali Bisht
From: Geetanjali Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 22:20:27 -0400

Foreign Language
Screening Test

Name

Geetanjali
Bisht    /  (263139) 7895774549
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We apologize for the delay with your product there is some problem regarding
the address provided by you because of that we are not able to figure out the
location.

Kindly send your correct address so that we can provide our best service to
you.

Thank you

Babyshop
team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer Abdul,

I apologize on the behalf of the company and thank you for your feedback. We
will try to rectify our services from next time to you. As of now, you can
exchange the product and we can deliver a new one or you can return and take
back your payment according to your convenience.

Thank you

E-Commerce company