Subject: English Language Test - Geetanjali Bisht
From: Geetanjali Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 22:14:35 -0400

| | Foreign Language Screening Test

Name | Geetanjali Bisht    /  (263139) 7895774549    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We apologize for the delay with your product there is some problem regarding the address provided by you because of that we are not able to figure out the location.
Kindly send your correct address so that we can provide our best service to you.
Thank you
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer Abdul,

I apologize on the behalf of the company and thank you for your feedback. We will try to rectify our services from next time to you. As of now, you can exchange the product and we can deliver a new one or you can return and take back your payment according to your convenience.
Thank you
E-Commerce company

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