Subject: Tech Support Candidate - Krishna Khurana
From: Krishna Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 22:12:30 -0400

| | Tech Support Test

Name | Krishna Khurana
E-mail | [email-masked]
Phone Number | (84273) 05230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Khanna Paper Mills Ltd. | Mechanical Engineer | 01 -08-2021 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my internet connection. If internet connection is good then I will try to Open in different browser. For instance some websites are not open sometime due to heavy traffic. So we have to wait for some time and then try to open that website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, to turn off the bluetooth on mobile phone after that turn on speaker. Secondly speaker bluetooth name shown on mobile. Then click on that name and pair with mobile.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, leadership skills, research skills and marketing skills which required to handle the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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