Subject: English Language Test - Bijoy Thokar
From: Bijoy Thokar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 19:03:06 -0400

| | Foreign Language Screening Test

Name | Bijoy Thokar    /  (91) 8101495426    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub :- Order Status(ID #1234567).

HI, Thanks for reaching out to us.
We regret to inform that the product, Order id #1234567  is on Hold with the courier service team due to incorrect address provided on records.The courier agent tried delivering the product on estimated given date/time but unfortunately failed to deliver and order got delayed.We sincerely apologize for the inconvenience caused.We even tried reaching out to notify you regarding the same, but calls went unanswered.
We kindly request you to visit our website or email us at customer [email-masked] for updating the correct address  ,assuring the best delivery on time.

Appreciate your kind patience.

warm regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub :- Return request for TV cabinet

Thanks for reaching out to us.
We have  received your request for Return of  the TV cabinet today .As  you mentioned earlier ,the product contained many scratches and requested for a new unit.We would like to inform you ,the request has been initiated and approved (AWB#134050) and will be delivered to you at zero charges.You can track the order below -: www.digitalhomebox.com/status.
We sincerely apologize and assure  the issue will not occur again in the future and  truly appreciate your business with us.

NOTE :Policy does not cover the Tech Installation charges of Rs 300/-and  is beared by you.

regards,

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