Subject: Tech Support Candidate - Anuj Sharma
From: Anuj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 17:57:03 -0400

Tech Support
Test

Name

Anuj
Sharma

E-mail

[email-masked]

Phone Number

(91) 8076144642

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Allahabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Technical advisor

18/06/2021

46000

Previous Employer 1

Capegemini

Associate
consultant B1

12/12/2019

35000

Previous Employer 2

HCL

Senior analyst

05/05/2019

25000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
for the error message

2. Check for the internet connection

3. Also if it is a company provided laptop then there might be a VPN which does
not allow to open the website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open the bluetooth on phone by going to
setting options.

2. Open the bluetooth speaker

3. Find the device name of the bluetooth speaker.

4. Click on the pair device and both the device will get connected.

What according to you makes you a good candidate
for customer service or technical support job?

A person
who provide best resolution with short span of time.

Also the candidate has to think as if it's his problem and need to get it
resolved as soon as possible.

On a scale of 1 - 5 please rate your
fluency in spoken English

5