Subject: English Language Test - SIDDHANT SABHARWAL
From: SIDDHANT SABHARWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 17:44:55 -0400

| | Foreign Language Screening Test

Name | SIDDHANT SABHARWAL    /  (+91) 8130613233    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon sir , i am Siddhant Sabharwal , customer support , Info Edge. We got your query and my team is working on it.
Your order will be shortly despatch from the courier company  and will reach your registered address within 24 hours , you can track your order from the given link.

For more details and information  contact the customer support at [email-masked]

Team Customer support
Info Edge

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon sir , i am Siddhant Sabharwal , customer support , Info Edge.  We got your complaint and my team is already working on it your request to replace the item has been carry forwarded to the concern department.

Our team will reach the registered address by tomorrow at 11 AM and your cabinet will be replaced.

For more information contact us at [email-masked]

Team customer support
Info Edge

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