Subject: Tech Support Candidate - Deepak Mehta
From: Deepak Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 16:06:25 -0400

| | Tech Support Test

Name | Deepak Mehta
E-mail | [email-masked]
Phone Number | (011) 9810563588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Biz2Cr | Sr. Associate-Customer Support | Nov-19 to July-21 | 45000
Previous Employer 1 | Upadpro | Sr. Associate-CRM Suppor | (Sept-17 to July-19 | 36000
Previous Employer 2 | Info fix | Customer Support | Jan-15 to Aug-17 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page
2.Make Sure the Internet Connection Works
3.Make sure JavaScript is enabled
4.Make sure Cookies are enabled
5.Clear your cache and cookies
6.Make sure your web browser is up to date
7.Restart your web browser
8.Try a different web browser
9.Restart My Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Pair a Bluetooth accessory
2.Swipe down from the top of the screen.
3.Touch and hold Bluetooth .
4.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1.Communication skills
2.Honesty
3.Problem-solving skills
4.Confidence
5.Passion for helping people
6.Energetic personality
7.Customer-focused
8.Empathy
9.Patience
10.Problem-solving skills
11.Ability to learn quickly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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