Subject: English Language Test - khalid khan
From: khalid khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 16:06:04 -0400

Foreign Language
Screening Test

Name

khalid
khan    /  (95579) 48756    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Our Babyshop team apology for the inconvenience.

Your parcel was returned due to the wrong address.

Kindly confirm your address by replying to this mail.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Abdul,

We apologise for the damage.

Our analysis team will analysis the whole process and revert you as soon as
possible.

Kindly keep some patience.