Subject: English Language Test - Shalini Mathe
From: Shalini Mathe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 15:14:51 -0400

| | Foreign Language Screening Test

Name | Shalini Mathe    /  (91) 8602606096    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Greeting from us!

We are glad to inform that your order has been shipped. But courier service might be delayed as your address as per the courier is wrong. Please take a look at your address provided with us and make a necessary changes to make us easy to deliver a good service. Your happiness always important to us. Pleas reply for immediate action. You can also call us on helping no.  If you have any query. We will glad to help you.

Thanks & regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for choosing us,

We are processing your complaint to a concern team regarding TV cabinet damage. It will take 2-3 business days. We will replace the cabinet else your money will be refunded. For any further query you can also call us on helping number. We will glad to help you. Please share your product purchasing detail so that we can start the process .

Thank & regards

Homebox team

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