Subject: Tech Support Candidate - Ramakanta Samal
From: Ramakanta Samal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:44:50 -0400

Tech Support
Test

Name

Ramakanta
Samal

E-mail

[email-masked]

Phone Number

(91) 7008940120

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhubaneswar
(Odisha)

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Future focus infotech

Application support
engineer

NA

21000

Previous Employer 1

Sysnet global Technologies Pvt
Ltd

Customer support engineer

21-08-2021

12300

Previous Employer 2

Corporate decor
Industries

Engineer trainee

05-07-2019

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Refresh the page.

2. Make sure java script is enable.

3. Make sure cookies are enabled.

4. Clear the cache.

5. Make sure the web browser is up to date.

6. Restart the web browser.

7. Try a different browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Go to
settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

7.After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate
for customer service or technical support job?

soft
spoken, good listener, problem solver, helpful, team builder and know how to
engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3