Subject: English Language Test - Mohit Sansanwal
From: Mohit Sansanwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:23:48 -0400

| | Foreign Language Screening Test

Name | Mohit Sansanwal    /  (99993) 20107    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for writing to us.
I am sorry to hear that you have not received your order yet.
I've checked your order to assist you further.

I would like to inform you that your order has already been shipped from us and handed over to the transport.

However, the transport could not deliver the order. According to the updated status the transport could not find the delivery address.

The address mentioned in the order is:

ABC
Efg
110034

We are sorry for inconvenience.

Please confirm your right address again.

Then we will forward this to the transport and request them to deliver your order as soon as possible.

Thank you for understanding and efforts.

I wish you a nice day ahead. Stay safe!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

I am really sorry to hear that the cabinet got scratches during the installation from our workmen.

Please don't worry. I would be happy to assist you further.

I've checked a the details.

Here, I can offer you a small amount of discount of 30rs as a little compensation and you can keep the product.

However, if you wish  to get the item replaced or returned.

Of course, we would be happy to create a replacement or return.

Let us know what is more suitable and convenient to you.

Thank you for your efforts!

Have a nice day ahead. Stay safe!

| |