Subject: Tech Support Candidate - Neha Ranjha
From: Neha Ranjha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:20:39 -0400

| | Tech Support Test

Name | Neha Ranjha
E-mail | [email-masked]
Phone Number | (0) 8368587785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menu button  to open the menu panel.Click History and select Clear Recent History….In the Time Range to clear: drop-down, select Everything.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth option in phone. Turn on Bluetooth speaker. Then go to Bluetooth setting and search the speaker name and then click on the speaker then it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have done bca and mca so i have technical knowledge.  And i am good communication with the people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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