Subject: English Language Test - Greesham Singh
From: Greesham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:04:32 -0400

Foreign Language
Screening Test

Name

Greesham
Singh    /  (91) 9717319861    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Good evening as we are checking the status of your order it is shown that your
order is picked up by our courier guy but he is unable to hand over product to
you because of address was wrong I requested you to please check your address
again and modify it so that we can give your product as soon as possible or you
can cancel this order and replaced it on correct address

Thank you

Customer support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
abdul

Good evening

As we are getting your email as there are too much scratches on the cabinet so
we are sorry for that as we are putting your complain on urgent basis resolution
as we are best e commerce companies don't let out customer disspoint we will
send our team to your concerned address to look on that issue and resolved it as
per your desired request

Thank you

Customer support