Subject: English Language Test - Palak Kapoor
From: Palak Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:02:55 -0400

| | Foreign Language Screening Test

Name | Palak Kapoor    /  (+91) 9818976850    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi *name*
Hope you are doing well,
We are really sorry for the inconvenience caused to you.
As per the query raised by you, your order was shipped to the courier company the same day you placed the order.
You might receive the order within 1 or 2 days.
Thankyou for keeping patience!
For any further query please feel free to contact us we will be happy to assist you.
Thankyou
Regards
Homebox Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Hope you are doing well,
We are really sorry for the inconvenience caused to you.
As you said the tv cabinet has too many scratches on it, we will send a team to get your tv cabinet replaced with the new one.
Sorry for the inconvenience caused, we will take care that this does not happen again.
Thankyou
Regards
Homebox Team

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