Subject: English Language Test - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:57:44 -0400

Foreign Language
Screening Test

Name

Priyanshu
Singh    /  (91) 9821974211
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello there,

I hope you and your family are doing great.

Please let me know if I missed anything.I would like to inform you that courier
tried to deliver the order but your address was wrong.

It may take some time to deliver your order and I apologize for that.

I request you to update your address in your account so that we can deliver your
order at the correct address as earliest as possible.

Your patience and understanding is highly appreciated in this matter.

Thank you for connecting with us.

Have a great day ahead.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

I hope you and your family are doing well.

I wish you didn't have to go through all that. We want to apologize for any
inconvenience our mistake might have caused you and we can put the issue aside
now.

I understand that some things are beyond your control, but I think there are
also available solutions to this matter.

I have requested a replacement for your order and it will be replaced by next
Monday.

If you have further questions, don't hesitate to reach out to your dedicated
Support Team.

Thank you for contacting us.

Have a nice day.