Subject: Tech Support Candidate - Rustam Khan
From: Rustam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:56:54 -0400

| | Tech Support Test

Name | Rustam Khan
E-mail | [email-masked]
Phone Number | (+91) 8090627467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mirzapur chunar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can have following problem if a website is not opening.
1.Server Issues.
2.Issues with your router.
3.Issues with the DNS server.
4.Issues with your computer
5.Issues with your web browser.
Fix this issue if any one of the above mentioned has happened. One thing you can also do that is clear all the cache and cookies. You can fix the above mention problem by troubleshoot manager.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth device and than open your mobile search for available device once device is found pair with that device by providing permission and than after your device is ready to paired.
What according to you makes you a good candidate for customer service or technical support job? | Management skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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