Subject: English Language Test - Manisha Pandey
From: Manisha Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:45:42 -0400

| | Foreign Language Screening Test

Name | Manisha Pandey    /  (201010) 9560556828    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: "Ashu singh" [email-masked]

Dear Ashu,
It is a pleasure to welcome you to the babyshop.com family, and hope you are safe at your place.

I am sorry to inform you that your order couldnt be delivered because you have given the wrong address, our delivery boy try to reach to your given address but it clearly states wrong.

I would request you to please place the fresh order with the correct address information so, that in future we can provide you best and fast services.

If you have any querry or any problem to place the order please reach to us anytime, we are available 24/7 for you.

Warm regards,
Manisha pandey
[email-masked]

Www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]

Dear Abdul,

It is a pleasure to welcome you to the babyshop.com family, and hope you are safe at your place.

I am sorry for the inconvenience you have faced with the cabinet, as I have marked this issue and forward to the team and they will connect you within 24-48 hours. I would highly request you to please wait within a given time frame.

Please do not worry till the time our team will do their best and will never let you down. We are here 24/7 please feel free to reach us.

Warm regards,
Manisha Pandey
[email-masked]

Www.babyshop.com

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