Subject: Tech Support Candidate - Sudhanshu Pandey Sudhanshu
From: Sudhanshu Pandey Sudhanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:36:12 -0400

| | Tech Support Test

Name | Sudhanshu Pandey Sudhanshu
E-mail | [email-masked]
Phone Number | (70070) 53770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have make sure that the Internet Connection Works properly then Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Then
Check if the Website is Down for Everybody or Just for user Open your preferred browser, and visita website and check the  page, such as 'www.google.com'
Look at the result from the site, to determine if the site is down or not. If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
Then go to troubleshoot to check their is any problem with your device ex. computer or laptop and try it fix it from there.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open a Bluetooth from your device simultaneously with your speaker. Search the device by it's name in your mobile Bluetooth space. Then Tap on it for paring
What according to you makes you a good candidate for customer service or technical support job? | The skills and qualifications I possess are a great match for the requirements for this position. In particular, my communication and leadership skills make me a great candidate for the job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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