Subject: English Language Test - Mohammad Aasif Ali Khan
From: Mohammad Aasif Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:34:21 -0400

Foreign Language
Screening Test

Name

Mohammad
Aasif Ali Khan    /  (+91) 7549066778
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Your Order XXXXXXXXXXX was handed over to the courier company on time and
delivery was attempted on the promised date. Unfortunately, the address details
shared by was incorrect hence our courier partner was unable to locate your
delivery address.

We are extremely sorry for the inconvenience caused to you. Please share the
correct address details so that the product can be delivered to you as soon as
possible.

Aasif

Customer sales executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

I understand you are having issues with the TV Cabinet purchased from us. We are
extremely sorry for the inconvenience caused to you. We assure you we only sell
brand new products, which are directly received from the manufacturers of the
respective brand. I understand the product received by you have scratches which
ruined your buying experience with us, to compensate with your loss we offer you
a free replacement for the TV Cabinet and additionally we offer you a discount
of 30% on your next purchase from us.

Aasif

Customer sales executive