Subject: English Language Test - Anshuman Sood
From: Anshuman Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:34:08 -0400

| | Foreign Language Screening Test

Name | Anshuman Sood    /  (62305) 66172    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ mam

im Anshuman from baby shop.com
Your order with AW number was placed on 21 st August and confirmed on the same date from our end to the delivery partner..However, I have to confirm the certain mismatch in your delivery address which needs to be corrected so that the courier can be delivered to your home....I'm extremely sorry for the inconvenience caused....

THANKS & REGARDS
ANSHUMAN

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ mam
With humble request I wish to confirm with you that you posted a query against the manufacturing defects in your television set which was delivered today at your doorstep...I need to confirm the status of your courier with our production team as we do not send defective products...However, there is every possibility that the product might have got scratches on its way.. Im pleased to inform you that we have a refund policy for our customers against the manufacturing defects for 6 months from the date of purchase.......

THANKS & REGARDS
ANSHUMAN

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