Subject: Tech Support Candidate - Pratibha Lawaniya
From: Pratibha Lawaniya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:14:17 -0400

| | Tech Support Test

Name | Pratibha Lawaniya
E-mail | [email-masked]
Phone Number | (282009) 9602010699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Manipal business solutions pvt ltd gurgaon | Team coordinator | 7th march 2020 | 32000
Previous Employer 2 | Jawahar navodaya alwar | System administrator | 30th april 2020 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check Internet connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On bluetooth speaker and mobile's BT.
2. Search available BT
3. Pair both devices.
4. Connected

What according to you makes you a good candidate for customer service or technical support job?

Resolving queries with better understanding and expertise.
Customer oriented.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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