Subject: Tech Support Candidate - Kanchan Raina
From: Kanchan Raina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:04:43 -0400

| | Tech Support Test

Name | Kanchan Raina
E-mail | [email-masked]
Phone Number | (+91) 8800441865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VMware azure aws nutanix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Lead | 5th oct, 2021 | 85000
Previous Employer 1 | Future focus | Lead | 20th nov , 2018 | 60000
Previous Employer 2 | Hcl | Senior analyst | 11th dec, 2017 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will try to check if the browser ports are open for the same website.
Try to access the website with another browser
Try to check for error
Check if any ssl error is there and try to update the browser
Check Internet and proxy settings
Check for any exceptions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of your phone as well as the Bluetooth speaker
Check the battery
Check the instructions if any
Open the settings of Bluetooth from your mobile phone
Check the Bluetooth speaker name
Connect

What according to you makes you a good candidate for customer service or technical support job?

As a good candidate , we should listen patiently and learn about the intricate details of the issue of any.
Try to get maximum details
Give time to time update on progress of resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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