Subject: Tech Support Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:04:09 -0400

Tech Support
Test

Name

Saurabh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8791249285

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Laxmi Nagar (Delhi)
110092

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mansi Enterprises

customer support

Till
Now

15500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First be need to enable Bluetooth on mobile
phone &    Bluetooth speaker.

2. I will search Bluetooth speaker device in my mobile phone.

3. Will pair Bluetooth devices.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. First we
need to enable Bluetooth on mobile phone and Bluetooth speaker.

2. I will search Bluetooth speaker device in my mobile phone.

3. Will pair both devices.

What according to you makes you a
good candidate for customer service or technical support job?

1. Need to be polite with customer during Job.

2. Need to have expertise in our technical area & try to resolve
issue.

On a scale of 1 - 5 please rate your fluency in
spoken English

4