Subject: Tech Support Candidate - Yogesh Yadav
From: Yogesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:02:40 -0400

| | Tech Support Test

Name | Yogesh Yadav
E-mail | [email-masked]
Phone Number | (+91) 9416874061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rewari
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
projector, sound atmos

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | qube cinema tech pvt ltd | Tech Support Engg | 23Oct2021 | 18000
Previous Employer 1 | Future Focus | Service Desk Engg | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if date and time are set correctly
Then would check if internet is connected
If not then check NIC adapter settings and set proper IP
Then check if DNS server is working or not
If not then set DNS to google DNS server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker
Scan for blutooth devices on your mobile
Select the bluetooth speaker
Then connect to speaker

What according to you makes you a good candidate for customer service or technical support job?

Listen to customer and try to find out what's the exact issue.
Then find out the root cause.
Then troubleshoot.
Customer satisfaction is must requirement for a good candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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