Subject: Tech Support Candidate - Nishu gautam Nishu
From: Nishu gautam Nishu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 12:54:43 -0400

| | Tech Support Test

Name | Nishu gautam Nishu
E-mail | [email-masked]
Phone Number | (208002) 8840952823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro private limited | Associate | Oct | 2.70
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We checked the connecting first and if it is not get connected we should need to troubleshoot to run the application.
Reboot the router if it is connected reload the side and before that we need to clear all the cookies And cache and temperary files.
Then we reload the side if it is not get connected we need to restart the device as well the wireless connection.
Then try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth
Search the device
Then pair
If the connection with in the range then connect

What according to you makes you a good candidate for customer service or technical support job?

We should need to first of analyse the problem of customer .
We should need to listen properly and actively.
Then after analysing the issue we should make our efforts to resolve the issue by troubleshooting.
We should need to patient while performing the steps.
Then guide accordingly and asked to customer to coperate and try to troubleshoot the steps which was told
Then after that we resolve the query if it is not resolved we should need to esclate and initate the complain.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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