Subject: Tech Support Candidate - kumud ranjan
From: kumud ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 10:53:29 -0400

| | Tech Support Test

Name | kumud ranjan
E-mail | [email-masked]
Phone Number | (110016) 8527556118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SOUTH DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

TRY ONE MORE TIME TO TYPE THE CORRECT URL IN THE ADDRESS BAR

STEP2- ONCE YOU CHECKED THEN GO TO CHECK YOUR INTERNET CONNECTION IN THE BOTTOM EXTREME RIGHT CORNER OF WINDOWS.

STEP-3 ONCE YOU VERIFIED ALL AND FOUND OK WITH ALL THEN JUST RESTART YOUR COMPUTER AND OPEN WEB BROWSER AND CHECK AGAIN BY TYPING WWW.NDTV.COM IN ADDRESS BAR/URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP1- OPEN YOUR BLUETOOTH ON YOUR MOBILE.

STEP2- SIMULTANEOUSLY OR NEXT OPEN  YOUR BLUETOOTH IN YOUR COMPUTER ALSO

STEP-3 SEARCH DEICE FROM EITHER DEVICE TO ANOTHER .

STEP-4 YOU WILL GET CODE THAT SHOULD BE REFLECT IN MOBILE/COMPUTER FOR MATCHING /PAIRING THE DEVICE.
STEP-5- ONCE PAIRED IT WILL BE WORK AND SPEAKER WILL BE GIVE SOUND.

What according to you makes you a good candidate for customer service or technical support job? | TO UNDERSTAND THEIR NEEDS IN THEIR LANGUAGE AND GET BACK HIM/HER WITH THEIR SIMPLE MEANING LANGUAGE USING THE COMBINATION OF YOUR TECHNICAL SKILLS AND THEIR PROBLEM.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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