Subject: Tech Support Candidate - Mohammed Irshad Nirban
From: Mohammed Irshad Nirban <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 10:50:55 -0400

Tech Support
Test

Name

Mohammed
Irshad Nirban

E-mail

[email-masked]

Phone Number

(91) 8955812978

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Saudi Arabia

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking -
advance
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Zahran operation and maintenance

Network Engineer

Till present

6.5lac
per annum

Previous Employer 1

Hitachi systems micro clinic
pvt ltf

Senior customer support Engineer

May2019

2.4lac per annum

Previous Employer 2

Ace computer

Desktop support
Engineer

Dec 2018

1.2lac per annum

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Used
a case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First step I shall be check my internet
connection.

After that check website it's down or not if both process are working properly
then after that I shall restart the system and check again.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First step I shall be swipe down screen of the phone for connect
bluetooth.

2.Touch and hold bluetooth icon.

3.After that tap on the pair device

4.Now I select which device I want to connect.

5. After that device will be connected with mobile.

What according to
you makes you a good candidate for customer service or technical support
job?

According to me a good candidate always ready to hear customer
problems  and give them solution politely.

On a scale of 1 - 5
please rate your fluency in spoken English

4