Subject: English Language Test - RAKESH KUMAR
From: RAKESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 09:58:19 -0400

Foreign Language
Screening Test

Name

RAKESH
KUMAR    /  (903) 9794731    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for contacting us we look into your matter that you are facing a such
issue we are extremely sorry for inconvenience, we are trying to resolve your
issue at earliest within 48 hours. we check into our database and find whether
the problem occurs.Again thank you for your patience.

Regards

Company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We received your request and we are sorry for inconvenience we are trying to
deliver our best and good service don't worry we change your TV cabinet our
serviceman soon reach your home and get replaced with new TV cabinet. Thanks for
your patience and trust on us give us chance to delver the best service.

Regards

Homebox Team